PlanEdge - Digital floor plans on location | Draw on our expertise

FAQ

 
 
 
Got questions?
Find answers to many frequently asked floor plan questions. We’ve tried to cover as many as we can, but feel free to get in touch if you can’t find the answer to your questions on this page.

Can’t find the answer to your questions? Then drop us an e-mail. [email protected]

How I can order your products online?

We don’t currently offer online ordering, please contact us if you are interested in PlanEdge.

Do you offer trial software?

Contact us to arrange a free 30 day trial

Do you support Windows 10?

Absolutely, we support PlanEdge on Windows versions 7 through 10. We don’t however support the RT version of Windows. 

Is technical support available?

Basic support is included with the monthly / annual subscription, although you can purchase enhanced support.

Is the hardware included?

Sorry but No. There are minimum hardware requirements for the software to function, please see the technical specs page…click here.

Can you add custom icons?

The product ships with the common set of icons for most room types. If you require any custom icons we can create these for you. Please speak to sale about your specific requirements.

What units does PlanEdge use?

All plans are drawn in meters, we recommend drawing to 2 decimal places (i.e. nearest centimetre). The final plan shows metric units with a UK imperial conversion to feet and inches for linear measurements and area.

What Bluetooth Lasers do you recommend?

The Leica Disto D3aBT Laser Measure seems to be the most popular choice with our customers.

Do you provide training?

We offer both virtual and attended training courses.

Does PlanEdge run on an iPad / Android?

At the moment it only runs on Windows but we may look at this in the future.

Can I measure internal wall thickness?

This is one of the fundamental features that helps create accurate plans.

Can my clients make their own changes?

Using the dedicated client application (included free in the annual subscription) they can make simple graphical changes. These include, room names, colours, layout, measurement locations (e.g. measure to widest part / narrowest part, see the video on the home page) and many more.

Is it possible to export to CAD?

PlanEdge was designed to remove the need for CAD by allowing you to output directly to various file formats including JPEG / PNG / PDF.

What payment options are available?

We currently accept PayPal or Direct Bank Transfer.

What Tablets do you recommend?

Most customers prefer to use tablets that are light weight <600g such as the Asus VivoTab or Linx 1010 but some are using Microsoft Surface devices.